Frequently Asked Questions (FAQs)

1. Is Knox.com.pk an authorized seller of Knox products?

Yes. Knox.com.pk is an authorized reseller of Knox solar products in Pakistan, providing genuine products with official manufacturer warranties and support.

2. What products are available on Knox.com.pk?

We offer a wide range of Knox solar inverters (hybrid, on-grid, off-grid), energy storage batteries, and related solar solutions for residential, commercial, and industrial use.

3. Are the products genuine and brand new?

Absolutely. All products sold on Knox.com.pk are 100% original, brand new, and sourced directly through official Knox channels.

4. Do Knox products come with warranty?

Yes. All Knox products come with official manufacturer warranty, subject to terms and conditions. Warranty details vary by product model.

5. Do you provide installation services?

We can guide you to authorized installers or partners. Installation services may vary by location and project type.

6. Which areas do you deliver to?

We provide nationwide delivery across Pakistan, including major cities and selected remote areas.

7. How long does delivery take?

Delivery typically takes 3–7 working days, depending on your location and product availability.

8. What payment methods are accepted?

We accept:

  • Bank transfer

  • Online payment methods

  • Other options as displayed at checkout

(Contact us for corporate or bulk order payment arrangements.)

9. Can I return or exchange a product?

Yes, returns are accepted according to our Return & Refund Policy. Products must be unused, uninstalled, and returned within the specified timeframe.

10. What should I do if my product arrives damaged or faulty?

Please contact us within 7 days of delivery with photos/videos. Our team will assist with inspection, replacement, or warranty support.

11. How do I claim warranty support?

For warranty claims, contact our support team with your invoice and product serial number. Claims are handled as per Knox manufacturer guidelines.

12. Are Knox inverters suitable for Pakistan’s power conditions?

Yes. Knox inverters are designed to perform reliably in Pakistan’s voltage fluctuations, heat, and load conditions.

13. Do you offer solutions for commercial or industrial projects?

Yes. We provide custom solar solutions for commercial and industrial projects. Contact us for consultation and quotations.

14. Can I get technical guidance before purchasing?

Of course. Our team provides pre-sales technical guidance to help you choose the right product for your needs.

15. How can I contact Knox.com.pk?

You can reach us via: