Return & Refund Policy – Knox.com.pk

At Knox.com.pk, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from our website may be returned or refunded.

1. Eligibility for Returns

Returns are accepted under the following conditions:

  • The product is defective, damaged, or incorrect at the time of delivery

  • The return request is made within 7 days of receiving the product

  • The product is unused, uninstalled, and in its original packaging with all accessories, manuals, and invoices

Products that show signs of installation, use, or physical damage caused after delivery are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to improper installation or misuse

  • Electrical or solar equipment installed by unauthorized technicians

  • Custom or special-order items

  • Clearance or discounted products (unless defective)

  • Software, licenses, or downloadable content

3. Return Process

To initiate a return:

  1. Contact our support team at info@knox.com.pk within 7 days of delivery

  2. Provide your order number, product details, and reason for return

  3. Our team will review your request and provide return instructions

  4. Products returned without prior approval may not be accepted

Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly supplied.

4. Inspection & Approval

Once we receive the returned product:

  • Our technical team will inspect the item

  • If approved, the return will be processed according to this policy

  • If the product does not meet return criteria, it will be sent back to the customer

5. Refund Policy

  • Approved refunds will be processed within 7–14 working days

  • Refunds will be issued via the original payment method or bank transfer

  • Shipping, handling, and installation charges are non-refundable

  • Partial refunds may apply if accessories or packaging are missing

6. Replacement Policy

If a product is found to be defective or damaged upon delivery, we may offer:

  • A replacement (subject to stock availability), or

  • A refund, as per customer preference and product availability

7. Warranty Claims

Knox.com.pk is an authorized reseller of Knox products in Pakistan.
Warranty claims are handled according to the manufacturer’s warranty terms and may require inspection, repair, or replacement through authorized service channels.

8. Cancellation Policy

  • Orders can be canceled before dispatch without penalty

  • Orders canceled after dispatch may incur shipping or handling charges

9. Policy Updates

Knox.com.pk reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once published on the website.

10. Contact Us

For return or refund requests, please contact:

Website: https://knox.com.pk
Email: contact@knox.com.pk
Phone:  +92 315 491 6489